I felt that even if our zip code was not on the list, management should have said we will comp you the $10, especially considering the money we would potentially spend. I was extremely disappointed in the customer service I received that day because it was all of our first time visiting the casino, we had ridden a few hours just to spend our money there and we were given erroneous information by their representative.
She told me no I could only spin on my actual birthday. I asked if I was able to spin for free play since my birthday had just passed the previous week. We all individually waited in line about an hour just to be told our zip code was not 'on the list.' While I waited for the CSR to process my pin change, I noticed they had a birthday wheel. All we had to do was go to player services and it would be loaded. She told us that there was a special for Georgia residents that would give us an additional $10 on our club card to use at the buffet. Rode several hours, and when we arrived, a representative of the casino boarded our bus and gave us our club cards and some general information. Went on a day trip to this casino with a group by bus from Middle Georgia.
